Innovative Priority Mechanisms in Service Operations: Theory and Applications (SpringerBriefs in Service Science)

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This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.

This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.

This is an open access book.

Publisher ‏ : ‎ Springer; 1st ed. 2023 edition (June 24, 2023)
Language ‏ : ‎ English
Paperback ‏ : ‎ 148 pages
ISBN-10 ‏ : ‎ 3031308409
ISBN-13 ‏ : ‎ 978-3031308406
Item Weight ‏ : ‎ 8.6 ounces
Dimensions ‏ : ‎ 6.14 x 0.33 x 9.21 inches

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